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If you have any technical problems contact Ice TV Customer Service.Please follow the instructions that came with your tuner to install the Eye TV software.Solution: If you are using TV Guide, then visit the TV Guide Diagnostics, from the Help menu. If you are using another service, then visit the Guide section of the Eye TV Preferences, and make sure your account information is correctly entered.2) Eye TV software may be damaged or defective.Solution: Eye TV’s Preference files or the actual Eye TV application may be corrupted in some way.We sincerely apologize for the inconvenience that this issue may cause.If things are not resolved for you yet, you can still schedule recordings by using this workaround.
When the Auto Tune is complete, you will be asked to select your Channel Lineup, and then the Program Guide will refresh.
Once service resumes, you may need to use the Clear EPG Database command, and then Auto Tune one more time.
Be aware that using the Clear EPG Database function will remove any guide data you have already downloaded to Eye TV.
Instead of getting their data, they receive an error message which states:“The Program Guide has no data to display.
Please complete the Program Guide setup by running the Eye TV Setup Assistant”Solution: Periodically, the TV Guide service will perform maintenance which may temporarily affect the ability to download guide data.